Seriously this place is a waste of time and money! They CONSISTENTLY overbook their appointment times (about 15-20 appointments scheduled at the same time, with only 4 or 5 chairs in the back, about 3-4 nurses, and 1 orthodontist) so you will NEVER get in on time, sometimes even if you are the first one there. Once I was the first person in for the first appointment time in the morning and I could see and hear all the staff already there talking and laughing in the back room while I waited half an hour AFTER my scheduled appointment time to go back and have my teeth looked at for 5 minutes. The staff is completely unprofessional and no one there listens to what you say to them when it's your own mouth. I was 15-18 when I had my brace on there, and I was fully capable of understanding what was wrong in my mouth, what I needed done, etc. and they NEVER took me seriously and just did whatever the hell they wanted. I can't tell you how many times I had to call the management staff and complain, and even then my parents had to call back because even THEY wouldn't listen to me. I will admit that after 3 years of braces (which they told me would be 1.5-2 years when I began there), my teeth did come out pretty straight, but I would soooo NOT recommend this place to anyone. The doctor is pompous and arrogant and he also just does whatever the hell he wants even if you or your parents tell him something different. NO NO NO NO NO. DO NOT GO HERE!